She was staying at the Englewood Hotel in a room neighboring that of Dan Wells', and she had become fed up with the noise coming from Dan's room on a nightly basis. When Nick and Hank came to arrest Dan, she was happy to see the police and told them that Dan never slept, before Nick and Hank advised her to return to her room. After Dan was arrested, the Alpe that had been feeding on his sleep then made Laura her next victim. She got up from her bed in shock the next morning and accidentally tripped and fell trying to go down the stairs, falling over the railing to her death.
She was the owner of the Englewood Hotel, having inherited it from her grandfather, Edmund Garwood. Nick called her to do a background check on some of the employees of the hotel due to a murder one of the guests staying there had committed, but she wasn't of much help and told him she didn't know much about the hotel employees other than that they kept the hotel running. Her records incorrectly showed that she was living in Los Angeles, which Nick, Hank, and Monroe found out when passageways in the Englewood Hotel led them directly to Beverly's home. Nick gave her an ultimatum to either sell the hotel, give the proceeds to homeless shelters in Portland, and leave town forever, or have Nick deal with her himself. Despite being afraid when she saw that Nick was a Grimm, she acted like she'd agree to leave Portland but soon woged and attempted to catch Nick by surprise and attack him. Nick was able to move out of the way, and she ended up hitting her head directly on the corner of a table and dying soon after.
Trying to be a good samaritan and help out a clearly distressed Dan Wells, he brought up that he could bring Dan back to a shelter he worked at so Dan could get some sleep. After hearing that Michael wanted Dan to sleep, it triggered Dan into thinking that Michael was the Alpe constantly breaking into his hotel room, and Dan killed Michael after losing control of his emotions.
Eddie was a maintenance man at the Englewood Hotel. After Nick informed the hotel manager, Scott Mudgett, that Dan Wells had nailed his windows shut, Mudgett called him out to take care of the problem, but Hank stopped him and told him no one could enter Dan's hotel room until their investigation was complete.
He later found Laura Driscoll's body after she died when she tripped and fell over a staircase railing. Nick and Hank returned to investigate her death, and he told them how he discovered her body.
He was an old man who had been staying at the Englewood Hotel for a very long time. Nobody had apparently ever heard him speak, but after the death of Beverly Garwood, he woged into his Wesen form and started laughing. He was initially one of the people Nick and Hank looked into when they were trying to find out who could be the Alpe that was victimizing several people at the hotel.